6degrees

  • Express delivery and free returns within 30 days

Refund and Returns Policy

Effective Date: August 4, 2025

This document elucidates the policy of 6 Degrees Coffee concerning the remittance of merchandise. Strict adherence to these protocols is required for the consideration of any return request.

I. Perishable Goods (Coffee Beans)

Given the perishable and ephemeral nature of roasted coffee, and in light of our operational model of roasting to order to guarantee maximal freshness, we are unable to accommodate returns or exchanges for coffee bean products. This policy is absolute and non-negotiable. However, should you contend that the product received is deficient or that a logistical error has occurred, you are encouraged to contact our client support division at Social.6degrees@gmail.com within a period not exceeding seven (7) calendar days from the date of receipt for a review of the matter.

II. Non-Perishable Merchandise (Equipment & Apparel)

The return of non-perishable merchandise, including but not limited to brewing apparatus, grinders, and apparel, may be entertained subject to the following stringent conditions:

  • A formal return request must be initiated within ten (10) calendar days from the documented date of delivery.
  • The merchandise must be in its original, unused, and pristine condition, free from any signs of wear, use, or alteration.
  • The item must be enclosed within its complete, original packaging, including all manuals, accessories, and ancillary materials.
  • A verifiable proof of purchase or original transaction receipt is mandatory for the processing of any return.

III. Defective or Erroneously Shipped Merchandise

In the event that you receive merchandise that is demonstrably damaged, functionally defective, or inconsistent with your order specifications, it is incumbent upon you to notify us at [Your Contact Email] within forty-eight (48) hours of delivery. Such notification must be accompanied by your order number and clear photographic evidence substantiating the claim. Upon verification, we shall, at our discretion, arrange for a replacement or restitution.

IV. Procedure for Initiating a Return

To initiate a return for non-perishable goods, a formal request must be submitted via electronic mail to [Your Contact Email]. The request must specify the order number and provide a detailed rationale for the return. Upon preliminary approval, we will furnish you with further procedural instructions. Be advised that, unless the return is precipitated by an error on our part, you shall bear sole financial responsibility for all shipping and handling costs associated with the remittance of the item.