Refund Policy

Effective Date: August 4, 2025

This policy delineates the specific circumstances and procedures under which 6 Degrees Coffee may issue monetary restitution to a customer.

I. Conditions for Refund Eligibility

A customer may be deemed eligible for a refund only under the following, narrowly defined circumstances:

• Receipt of merchandise that is verifiably damaged or functionally defective upon arrival.
• Receipt of an incorrect item that does not correspond to the final order confirmation.
• Successful completion of the return process for non-perishable goods, in strict accordance with our established Return Policy, and subsequent inspection and approval of the returned item by our quality assurance team.

It is expressly stated that refunds will not be issued for coffee bean products based on subjective dissatisfaction with their taste profile, aroma, or other sensory characteristics. We exhort customers to meticulously review the product descriptions and tasting notes provided on our website prior to consummating a purchase.

II. Refund Adjudication and Processing

All requests for refunds must be formally submitted to our customer support division at [Your Contact Email]. The submission must include the original order number and a comprehensive, detailed explanation of the basis for the request. For claims related to damaged or incorrect items, irrefutable photographic evidence is a non-negotiable prerequisite for consideration.

Upon receipt and review of a valid claim, and should the request be approved at our sole discretion, we shall initiate the process of refunding the approved amount to the original payment instrumentality used for the transaction.

III. Refund Timelines

Following the approval of a refund, please allow a processing period of five (5) to ten (10) business days for our internal procedures to be completed. Subsequent to our processing, an additional period of five (5) to seven (7) business days may be required for the refunded amount to be credited to your account, contingent upon the operational timelines of your financial institution or payment processor.

IV. Inquiries Regarding Refund Status

Should a refund not be reflected in your account within the stipulated timeframe, we advise you to first re-verify your account statements and subsequently contact your financial institution. If the matter remains unresolved after these steps, you may direct your inquiry to us at Social.6degrees@gmail.com.